CONTENDER UK GDPR PRIVACY POLICY

INTRODUCTION

Last updated 25th May 2018

This is the GDPR Privacy Policy of Contender UK, Unit 12b The IO Centre, Stephenson Road, Segensworth South, Fareham, Hampshire, PO15 5RU, United Kingdom. Telephone +44 (0)1329 849036 and email general@contender.co.uk

In Contender UK we are committed to protect and respect your privacy in compliance with EU- General Data Protection Regulation (GDPR) 2016/679, dated April 27th 2016. This privacy policy sets out how Contender UK collects and processes your personal data when you access and use our products, services and websites.

WHEN AND HOW DO WE COLLECT PERSONAL DATA?

We collect data by direct contact in person, by post, by email, by phone, business cards and through our websites. We also collect personal data from our partners where necessary or where there is a legitimate interest.

WHAT PERSONAL DATA DO WE COLLECT?

The personal data we collect includes title, full name, position, contact telephone numbers, email and Skype address, in addition to your company’s name and contact information.

Contender UK does not collect or process any special categories or sensitive personal data.

DO WE SHARE YOUR DATA WITH ANYONE?

We do not share, sell, trade, or otherwise transfer your personal data to outside parties. This does not include trusted third parties working on our behalf who assist in conducting our business or services to you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

HOW LONG DO WE KEEP PERSONAL DATA FOR?

We store personal data for as long as we find it necessary to fulfil the purposes we collected it for, including for the purposes of supplying goods and services, marketing, satisfying any legal, accounting, or reporting requirements.

YOUR RIGHTS TO YOUR PERSONAL DATA

You have the following rights with respect to your personal data:
The right to request a copy of your personal data that Contender UK holds about you.
The right to request that Contender UK corrects your personal data if inaccurate or out of date.
The right to request that your personal data is deleted when it is no longer necessary for Contender UK to retain such data.
The right to withdraw any consent to personal data processing at any time. For example, your consent to receive e-marketing communications.
The right to request that Contender UK provides you with your personal data and, if possible, to pass on this information directly (in a portable format) to another data controller when the processing is based on consent or contract.
The right to request a restriction on further data processing, in case there is a dispute in relation to the accuracy or processing of your personal data.
The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.
Any query about your Privacy Rights should be sent to general@contender.co.uk

WHY DO WE COLLECT AND PROCESS PERSONAL DATA?

We primarily process personal data in order to fulfil our contractual obligations to you and to provide you with goods, services, support and relevant information in an effective manner.

With your consent we may also use your personal data to communicate urgent notifications and provide marketing information on products, services and pricing.  Where we ask for your consent to process your personal data, you have the right to withdraw such consent as described in this privacy notice. Please note, however, we may be unable to provide you certain services that require the use of personal data.

Please note that even where your consent would otherwise be required, we may nevertheless process your personal data in accordance with our legitimate interests under applicable law.

OUR LEGAL BASIS FOR COLLECTING PERSONAL DATA

COLLECTING PERSONAL DATA BASED ON CONTRACTS

We use personal information for fulfilling our obligations related to contracts and agreements with customers, partners and suppliers.

COLLECTING PERSONAL DATA BASED ON LEGITIMATE INTEREST

We may use personal data if it is considered to be of legitimate interest, and if the privacy interests of the data subjects do not override this interest. A legitimate interest will only be established as a legal basis where a clear mutual interest between Contender UK and the individual person has been identified. This legal basis is primarily related to our sales and marketing purposes.

COLLECTING PERSONAL DATA BASED ON CONSENTS

The collection of personal data based on consent from the data subject will be done by using “Consent Forms” that will store documentation related to the consent given by the individual. Individual consents will always be stored and documented in our systems. This consent can be withdrawn at any time.

THIRD PARTY LINKS

Our websites include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

THE USE OF COOKIES AND BEACONS

Cookies are small files that a site or its service provider transfer to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and retain certain information.

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our websites may become inaccessible or not function properly.

Force24 COOKIES & TRACKING

Our organisation utilises Force24’s marketing automation platform.

Force24 cookies are first party cookies and are enabled at the point of cookie acceptance on this website. The cookies are named as F24_autoID and F24_personID and they allow us to understand our audience engagement thus allowing better optimisation of marketing activity.

f24_autoId is a temporary identifier on a local machine or phone browser that helps us track anonymous information to be later married up with f24_personid. If this is left anonymous it will be deleted after 6 months . Non-essential, first party, 10 years, persistent.

f24_personId is an ID generated per individual contact in the Force24 system to be able to track behaviour and form submissions into the Force24 system from outside sources per user. This is used for personalisation and ability to segment decisions for further communications. Non-essential, first party, 10 years, persistent.

The information stored by Force24 cookies remains anonymous until:

Our website is visited via clicking from an email or SMS message, sent via the Force24 platform and cookies are accepted on the website.

A user of the website completes a form containing email address from either our website or our Force24 landing pages.

The Force24 cookies will remain on a device for 10 years unless they are deleted.

OTHER TRACKING

We also use similar technologies including tracking pixels and link tracking to monitor your viewing activities

DEVICE & BROWSER TYPE & OPEN STATISTICS

All emails have a tracking pixel ( a tiny invisible image ) with a query string in the URL. Within the URL we have user details to identify who opened an email for statistical purposes.

LINK TRACKING

All links within emails and SMS messages sent from the Force24 platform contain a unique tracking reference, this reference help us identify who clicked an email for statistical purposes.

CHANGES TO THIS PRIVACY STATEMENT

Contender UK reserves the right to amend this privacy policy at any time. The applicable version will always be found on our websites. We encourage you to check this privacy policy occasionally to ensure that you are happy with any changes.

YOUR RIGHT TO COMPLAIN WITH A SUPERVISORY AUTHORITY

If you are unhappy with the way in which your personal data has been processed, you may, in the first instance, contact us directly at general@contender.co.uk

If you remain dissatisfied, then you have the right to apply directly to your national supervisory authority for a decision. Our supervisory authority can be contacted at:

United Kingdom:
Information Commissioner’s Office (ICO)
www.ico.org.uk